888-872-8452 | info@dealershipappointments.com
We Sell Appointments… You Sell The Vehicles
Our customer service representatives are trained to do one thing… get bodies in your door. With the hundreds of calls received by a dealership each day for sales, service, parts, vendor solicitations and customer complaints, calls get mishandled all the time. Let Dealership Appointments make sure you never miss an opportunity from your most important calls, those that result in store revenue.
Our team doesn’t try to work a car deal over the phone. They handle calls and internet leads for a particular marketing campaign or medium with customized scripts to address that buyer’s requests for information. By answering the phone with specific knowledge of exactly what prompted your prospects to reach out, we can quickly address any concerns and set an appointment. Your show rate and ROI will soar.
Bilingual To Break The Language Barrier
Hispanics are the fastest growing demographic in the United States. One in 6 US adults is Hispanic. The US has the 5th largest Spanish speaking population in the world behind only Mexico, Spain, Columbia and Argentina. Hispanic auto sales rose 15% last year. The statistics don’t lie. If you’re not addressing this key market segment yet, you’re going to have to soon.
Make sure your Spanish marketing calls are answered “Hola!” instead of “Hello” with Dealership Appointments Bilingual BDC center. 80% of our representatives speak fluent Spanish. Allow your Spanish speaking sales people to handle more customers with maximum efficiency by having our team set appointments for them and talking to your Hispanic customers in the language they prefer.
Maximize Your Marketing
Marketing is one of the biggest expenses on your balance sheet. Maximize every dollar in your budget with our campaign-specific appointment setters. Routing marketing calls to your main switchboard can lead to long customer on-hold times and transfers to salespeople without thorough knowledge of the event details which can make a bad first impression on a valuable prospect.
Our representatives will answer the call with a greeting specific to your campaign. Simply using “Thank you for calling the Buyback Event Hotline” or “Thanks for calling about our big tent sale” lets your customer know that they are talking to the right person, right away and cuts minutes off the call time. Armed with your advertising right in front of them, they can quickly answer questions about the specific offers and set an appointment to get them in the showroom.
More Efficient Than Employees
With our flat-fee pricing structure, you can have an entire room full of highly trained representatives answering your calls for less than the cost of one employee in your dealership. And there’s no need to worry about turnover, vacation coverage, management costs, commissions, bonuses, or human resources issues.
For about the cost of a single 40 hour per week member of your staff you get all the coverage you need to make sure all your important calls get answered, your internet lead response time is virtually instantaneous and every single opportunity gets followed up on properly.
Coverage When You Are Closed
If you have an in-house BDC, Dealership Appointments can extend the hours that your customers can get the information they need.By using our rollover service, we can take calls when your staff isn’t there or handle overflow anytime all your reps are helping other customers.
Many dealerships have a limited Spanish speaking staff both in their BDC and on the sales floor.By routing leads to our bilingual BDC, you can immediately engage those customers when your representatives are helping other Hispanic customers.
All Automotive, All The Time
Outsourcing your precious leads is an efficient way to save on payroll, expand your capabilities, maximize management staff and improve your customer relations.Dealership Appointments has a specialized process completely tailored for the automotive industry and only the automotive industry.
Our staff is trained to take calls, respond to internet leads, and set appointments for automotive dealerships.Period.We are not taking calls for a furniture store or a mortgage company one second and a car dealer the next.Our people are trained and managed by former internet and BDC directors with decades of in-store experience at some of the top dealership groups in the county.Our dedication to this business and this business alone sets us apart from the rest.
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